TY  - BOOK
AU  - SCHONBERGER, Richard J
AU  - Knod, Jr. Edward M.
TI  - Operations Management: Improving Customer Services
SN  - 0-256-09881-6
U1  - 658.5 SCH 
PY  - 1991///
CY  - Boston
PB  - Richard D. Irwin Inc
N1  - Includes: Index
ER  -