TY  - BOOK
AU  - DURCHSLAG, Adam  
AU  - REUTERS, Thomson
TI  - Effective Operations and Performance Management
SN  - 978-1-84930-007-0
U1  - 658.3  DUR 
PY  - 2010///
CY  - London
PB  - Bloomsbury
N1  - Includes: Index
ER  -