MBE AVRIL OWTON <br/><br/>
Delighting Your Customers On a Shoestring: Delivering Excellent Customer Service Without Breaking the Bank 

 - London  Bloomsbury  2011 
 - ix,144p.ill.,19cm 
<br/><br/><label>ISBN: </label>978-1-4081-3992-9 
<br/><br/><label>LC Class. No.: </label>361.370683 MBE 
<br/><br/><label>Dewey Class. No.: </label>361.370683MBE,Lending shelf no 1