TY  - BOOK
AU  - MBE AVRIL OWTON
TI  - Delighting Your Customers On a Shoestring: Delivering Excellent Customer Service Without Breaking the Bank
SN  - 978-1-4081-3992-9
AV  - 361.370683 MBE 
U1  - 361.370683MBE,Lending shelf no 1 
PY  - 2011///
CY  - London
PB  - Bloomsbury
ER  -