TY  - BOOK
AU  - Newman, Martin
AU  - McDonald, Malcolm
TI  - 100 Practical Ways to Improve Customer Experience: Achieve end-to-end Customer Engagement in a Multichannel World
SN  - 978-0-7494-8267-1
U1  - 658.812 NEW 
PY  - 2018///
CY  - United Kingdom
PB  - Kogan Page
N1  - Includes: Index
ER  -