TY  - BOOK
AU  - Dignen, Bob
TI  - Effective International Business Communication: Build Your Interpersonal Skills in English
SN  - 978-0-00-746056-4
U1  - 658.45 DIG 
PY  - 2013///
CY  - London
PB  - HarperCollins Publisher
N1  - References and Glossary
ER  -