TY  - BOOK
TI  - SERVICES MARKETING
SN  - 978-007-108696-7
AV  - 658.1 ZEI 
U1  - 658.1 ZEI 
PY  - 2013///
CY  - NEW YORK
PB  - MC GRAW-HILL
N1  - INCLUDE INDEX
ER  -