Summers, Donna C. <br/><br/>
Quality Management: Creating and Sustaining Organizational Effectiveness 

 - New Delhi  Pearson Education  2009 
 - xiv,574p.,ill.:23cm. 
<br/><br/> Includes: Glossary and Index 
<br/><br/><label>ISBN: </label>978-81-203-3999-6 
<br/><br/><label>Dewey Class. No.: </label>658.401 SUM