TY  - BOOK
AU  - Summers, Donna C.
TI  - Quality Management: Creating and Sustaining Organizational Effectiveness
SN  - 978-81-203-3999-6
U1  - 658.401 SUM 2nd ed.
PY  - 2009///
CY  - New Delhi
PB  - Pearson Education
N1  - Includes: Glossary and Index
ER  -