TY  - BOOK
AU  - BESTERFIELD, Dale.H.
AU  - Besterfield-Michna, Caros
AU  - Besterfield, Glen H.
AU  - Besterfield-Sacre, ary
TI  - Total Quality Management
SN  - 0-13-122809-9
U1  - 658.562 BES 
PY  - 2003///
CY  - New Jersey
PB  - Pearson Education Ltd
N1  - Includes: Index
ER  -