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	1.	Managing Services Marketing: Text and Readings by Bateson, John. E. G Hoffman, K. Douglas Edition: 4th ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: Australia Thomson 1999 Availability: Items available for loan: TIA DAR ES SALAAM (2)Call number: 658.84 BAT, ... TIA MBEYA (1)Call number: 658.84 BAT. Place hold Add to cart (remove)
	2.	Services marketing : concepts, strategies, & cases / K. Douglas Hoffman, Professor of Marketing & University Distinguised Teaching Scholar, Colorado State University, John E.G. Bateson, Visiting Professor of Management, Cass Business School, City University, London. by Hoffman, K. Douglas [author.] Bateson, John E. G [author.] Edition: 5th edition. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Boston, MA : Cengage Learning, [2017] Availability: Items available for loan: TIA MTWARA (1)Call number: 658.8 HOF. Place hold Add to cart (remove)

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