| 000 | 00548nam a22001817a 4500 | ||
|---|---|---|---|
| 999 |
_c2737 _d2737 |
||
| 003 | OSt | ||
| 005 | 20220920074546.0 | ||
| 008 | 200713b ||||| |||| 00| 0 eng d | ||
| 020 | _a978-1-4081-3992-9 | ||
| 040 | _cTIA LIBRARY | ||
| 050 | _a361.370683 MBE | ||
| 082 | _a361.370683MBE,Lending shelf no 1 | ||
| 100 | _aMBE AVRIL OWTON | ||
| 245 | _aDelighting Your Customers On a Shoestring: Delivering Excellent Customer Service Without Breaking the Bank | ||
| 260 |
_aLondon _bBloomsbury _c2011 |
||
| 300 | _aix,144p.ill.,19cm | ||
| 942 |
_2ddc _cBKS |
||