| 000 | 00412nam a22001697a 4500 | ||
|---|---|---|---|
| 999 |
_c4372 _d4372 |
||
| 003 | OST 35 | ||
| 005 | 20230517150551.0 | ||
| 008 | 230517b ||||| |||| 00| 0 eng d | ||
| 020 | _a978-007-108696-7 | ||
| 040 |
_bENGLISH _cTIA LIBRARY |
||
| 050 | _a658.1 ZEI | ||
| 082 | _a658.1 ZEI | ||
| 245 | _aSERVICES MARKETING | ||
| 260 |
_aNEW YORK _bMC GRAW-HILL _c2013 |
||
| 500 | _aINCLUDE INDEX | ||
| 942 |
_2ddc _cBKS |
||