000			00583nam a22002177a 4500
999			_c656 _d656
003			OSt
005			20220930121248.0
008			200127b ||||| |||| 00| 0 eng d
020			_a978-007-108696-7
040			_cTIA Library
082			_a658.8 ZEI
100			_aZeithml, Valarie A.
245			_aServices Marketing: Integrating Customer Focus Across the Firm
250			_a6th ed.
260			_aNew York _bMcGraw-Hill _c2013
300			_axxvii, 642p., ill.:25cm.
500			_aIncludes Index
700			_aBitner, Mary Jo
700			_aGremler, Dwayne D.
942			_2ddc _cBKS