Delighting Your Customers On a Shoestring: Delivering Excellent Customer Service Without Breaking the Bank (Record no. 2737)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00548nam a22001817a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20220920074546.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 200713b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 978-1-4081-3992-9 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | TIA LIBRARY |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | 361.370683 MBE |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 361.370683MBE,Lending shelf no 1 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | MBE AVRIL OWTON |
| 245 ## - TITLE STATEMENT | |
| Title | Delighting Your Customers On a Shoestring: Delivering Excellent Customer Service Without Breaking the Bank |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London |
| Name of publisher, distributor, etc. | Bloomsbury |
| Date of publication, distribution, etc. | 2011 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | ix,144p.ill.,19cm |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books, Booklets, Workbooks |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | TIA DAR ES SALAAM | TIA DAR ES SALAAM | GENERAL COLLECTION OLD LIBRARY | 07/13/2020 | 23496.00 | 361.370683MBE | 00001495 | 07/13/2020 | Books, Booklets, Workbooks | |||||
| Dewey Decimal Classification | TIA DAR ES SALAAM | TIA DAR ES SALAAM | GENERAL COLLECTION OLD LIBRARY | 03/30/2022 | 23496.00 | 361.370683MBE | 00001496 | 03/30/2022 | Books, Booklets, Workbooks | |||||
| Dewey Decimal Classification | TIA DAR ES SALAAM | TIA DAR ES SALAAM | GENERAL COLLECTION OLD LIBRARY | 03/30/2022 | 23496.00 | 361.370683MBE | 00001497 | 03/30/2022 | Books, Booklets, Workbooks |